Overview

Returned Goods

Return a memorial, monument or headstone is not allowed without a return authorization form, which must accompany returned product. Contact your customer care representative to request return authorization form.

Warranty

Memorials, headstones warrant products to be free from defects in craftsmanship and materials, Warranty on tints is tree years. our obligation is limited to repair or replacement, at our option, FOB destination. No other warranty expressed or implied is granted.

Memorial or headstone is not liable for any other incidental or consequential damages associated with use removal or installation.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at <jangel@greenriverplantation.com>

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email <jangel@greenriverplantation.com> and send your item to: (Green River Online 417 E. Samano Edinburg Tx. 78539)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at <jangel@greenriverplantation.com> for questions related to refunds and returns.